Your Questions, Answered.

Most of our products are shipped directly from our manufacturing partners located in Asia, with a smaller selection dispatched from our warehouse in the United States.

We usually respond to new orders within 48 hours. Packages will be dispatched within 7 business days after the order has been confirmed.

Standard shipping typically takes between 1-7 business days for smaller orders and 10-30 business days for larger orders after your order has been dispatched. Plus, enjoy FREE standard shipping on all orders.

In most cases, our packages clear customs without being subject to additional VAT charges.

For larger orders, customs authorities may request additional documents. We will cooperate with you and provide the necessary information and documents whenever possible.

You may request a free cancellation within 24 hours of placing your order, provided that the order has not yet been processed or handed over to the shipping carrier.

You may request a return or exchange within 30 days of receiving your order, based on the delivery information provided by the shipping carrier.

If the return is caused by an error on our part or by the shipping carrier, we will cover the return shipping costs.

If the customer requests a return for personal reasons, the customer will be responsible for the return shipping costs.

Once your returned item is received and inspected, we process your refund back to your original payment method within 7–14 business days.

Yes. Product exchanges are accepted when the item meets the conditions stated in our return policy and the requested replacement is available.

Most of our products include bulbs. However, some light fixtures may not include bulbs. This information will always be clearly stated on each product page.

Some of our fixtures support dimming when paired with a compatible dimmer switch and dimmable LED bulbs. Dimmability is noted on each product page.

Yes. All products are configured for standard voltage (90–260V) unless otherwise noted on each product page. Contact us for international voltage compatibility queries.

Yes. The vast majority of our fixtures are fully compatible with LED bulbs. We highly recommend LED for energy efficiency and longevity. Compatible bulb types (E26, E27, G9, etc.) and maximum wattage are listed on each product page.

Yes. We stand behind every fixture we sell. The warranty period varies by product and will be clearly stated on each product page.

Most of our wall lights and ceiling lights are hardwired and designed to connect directly to your home’s electrical wiring. They typically mount to a standard wall or ceiling electrical box. For safety and proper installation, we recommend installation by a licensed electrician.