Your Questions, Answered.
Everything you need to know about our products, shipping, returns, and more.
Can't find your answer? Our team is always happy to help.
1. Shipping & Delivery
Most of our products are shipped directly from our manufacturing partners located in Asia, with a smaller selection dispatched from our warehouse in the United States.
We usually respond to new orders within 72 hours. Packages will be dispatched within 5 to 10 business days after the order has been confirmed.
Standard shipping usually takes between 10-30 days after your package has been dispatched. Standard shipping is free of charge.
Yes. Express shipping usually takes between 5-8 days after the package has been dispatched. The exact express shipping fee will be displayed at checkout.
In most cases, our packages clear customs without being subject to additional VAT charges.
For larger orders, customs authorities may request additional documents. We will cooperate with you and provide the necessary information and documents whenever possible.
2. Returns & Refunds
You may request a free cancellation within 24 hours of placing your order, provided that the order has not yet been processed or handed over to the shipping carrier.
You may request a return or exchange within 30 days of receiving your order, based on the delivery information provided by the shipping carrier.
If the return is caused by a defective product, shipping damage, or an incorrect item, we will provide reasonable support for the return shipping costs.
If the return is requested for personal reasons, the customer will be responsible for the return shipping costs.
Once your returned item is received and inspected, we process your refund back to your original payment method within 7–14 business days.
Yes. Product exchanges are accepted when the item meets the conditions stated in our return policy and the requested replacement is available.
3. Product Information
Most of our products include bulbs. However, some light fixtures may not include bulbs. This information will always be clearly stated on each product page.
Some of our fixtures support dimming when paired with a compatible dimmer switch and dimmable LED bulbs. Dimmability is noted on each product page.
Yes. All products are configured for standard voltage (90-260V) unless otherwise stated is noted on each product page. Contact us for international voltage compatibility queries.
Yes. The vast majority of our fixtures are fully compatible with LED bulbs. We highly recommend LED for energy efficiency and longevity. Compatible bulb types (E26, E27, G9, etc.) and maximum wattage are listed on each product page.
Yes. We stand behind every fixture we sell. The warranty period varies by product and will be clearly stated on each product page.