Refund policy

We want every customer to be completely satisfied with their purchase. If a product does not meet your expectations, please review our refund and return policy below.

1. Eligible Return and Exchange Cases

Customers may request a return or exchange in the following cases:

  • The product has a technical defect or quality issue.

  • The product was damaged during transportation.

  • The customer received the wrong product, color, size, or quantity.

  • The product received is significantly different from the description provided on our website.

  • The product is missing parts or accessories due to an error on our part.

If the return or exchange is caused by an error on our part or by the shipping carrier, we will cover the return shipping costs.

If the customer requests a return or exchange for personal reasons, the customer will be responsible for the return shipping costs.

2. Order Cancellation

Customers may request a free order cancellation within 24 hours of placing the order, provided that the order has not yet been processed or handed over to the shipping carrier.

After this period, the order may already have been packed or shipped, so we cannot guarantee that the cancellation request will be accepted.

If the order has already been shipped, it cannot be canceled directly. The customer must wait until the product is delivered and then contact us for instructions on how to proceed with the return process.

To avoid mistakes, customers should carefully check the product, color, size, quantity, and shipping information before completing their order.

3. Return Period

Customers may submit a return or exchange request within 30 days of receiving the product, based on the delivery information provided by the shipping carrier.

After the 30-day period, we reserve the right to refuse any refund or exchange request.

For products that are damaged during transportation, defective, or incorrectly delivered, customers must contact us within 48 hours of receiving the order.

4. Return Conditions

To be eligible for a return or exchange, the product must meet the following requirements:

  • The product has not been used or installed.

  • The product remains in the same condition as when it was received.

  • The product has not been scratched, damaged, or altered due to the customer’s actions.

  • All accessories, labels, and accompanying documents are included.

  • The product is returned in its original packaging.

  • The customer provides a receipt, order number, or other proof of purchase.

For defective or damaged products, customers must provide clear photos or videos showing the condition of the product so that we can verify and process the request.

5. Return and Refund Process

The return and refund process is as follows:

Step 1: Review this policy to determine whether the product is eligible for a return or exchange.

Step 2: Send a request to our customer support email, clearly stating the reason for the return and providing photos or videos when necessary.

Step 3: We will review the order status and reason for the return and notify the customer of the appropriate solution.

Step 4: If the request is approved, we will provide the return address and shipping instructions.

Step 5: The customer must carefully package the product and return it according to the provided instructions.

Step 6: After shipping the product, the customer must provide the tracking number or proof of shipment.

Step 7: Once we receive the returned product, we will inspect its condition and notify the customer of the result.

Step 8: If the product meets all return conditions, the refund will be processed within seven business days.

6. Shipping and Handling Costs

If the return or exchange is caused by a product defect, an incorrect product being delivered, or damage during transportation, we will provide reasonable support for the return shipping costs.

If the return or exchange is requested for personal reasons, the customer will be responsible for the return shipping costs.

The original shipping costs are non-refundable if we have fulfilled our delivery obligations according to the order information.

Shipping costs may be refunded if the order has not yet been shipped or if the issue was entirely caused by an error on our part.

Some returns or exchanges may involve necessary handling fees. If applicable, we will clearly inform the customer before proceeding.

7. Non-Refundable Cases

We reserve the right to refuse a refund or exchange in the following cases:

  • The return or exchange request is submitted after the stated return period.

  • The order value is €5,000 or more.

  • The product has been used, installed, or repaired.

  • The product was damaged due to improper use, storage, or installation.

  • The original packaging, accessories, or parts are missing.

  • The customer sends the product back without prior approval.

  • The returned package does not include an order number or identifying information.

  • The customer is unable to provide proof of purchase.

  • The product is damaged during return shipping due to improper packaging by the customer.

  • The customer provides incorrect shipping information, resulting in an unsuccessful delivery.

8. Exchange Policy

All product exchanges must meet the return conditions stated in this policy.

If the customer requests an exchange for personal reasons, the customer will be responsible for both the return shipping costs and the shipping costs for the replacement product.

If the replacement product has a higher value than the original product, the customer must pay the price difference.

If the replacement product has a lower value than the original product, the difference will be refunded after the returned product has been inspected and approved.

Product exchanges are subject to stock availability at the time the request is processed.

9. Refund Method and Processing Time

After the returned product has been received and inspected, we will notify the customer whether the refund request has been approved or rejected.

If approved, the refund will be issued to the customer’s original payment method.

We will process the refund within seven business days from the date the returned product is inspected and confirmed to meet all return requirements.

After we issue the refund, the time required for the funds to appear in the customer’s account will depend on the bank or payment service provider. The standard processing time may take between 7 and 14 business days.

10. Late or Missing Refunds

If the refund has not yet been received, customers should take the following steps:

  • Check the bank account or original payment method again.

  • Contact the card issuer or payment service provider.

  • Contact the bank to confirm the transaction processing time.

  • Check whether the provided payment information is correct.

If the customer has completed all the steps above and still has not received the refund, please contact us through our customer support email for further assistance.

11. Order Confirmation and Shipping Notification

After the customer completes an order, an order confirmation will be sent to the registered email address or phone number.

A shipping confirmation is usually sent within 5 to 10 days after the order has been confirmed, depending on the processing time required for each product.

If the customer does not receive an order confirmation or shipping notification, please check the spam or junk folder or contact us through our customer support email.

12. Policy Updates

This refund and return policy may be modified or updated from time to time to reflect our business operations and applicable legal requirements.

The latest version of this policy will be published on our website. Customers should review the policy before placing an order or submitting a return or exchange request.

Thank you for your trust and for shopping with us.